o offshoring, you generally get exactly what you pay fo

 

                                                     

When it comes to offshoring, you generally get exactly what you pay for, and the service levels may not live up to business needs or expectations. If providers are overseas it can also prove challenging to support and deal with issues quickly. The offshoring model may appear cost effective at the outset, but if problems occur someone will typically h theamericanbuzz.com ave to travel to the offshoring country to resolve these problems, which results in unnecessary travel expensive and long downtime, which for certain mission critical IT areas such as the database is not acceptable and could cripple the business.

“To deliver appropriate servic thesecretoftime.net es to local companies, it is typically best to have a local outsourcing provider who will understand this culture and way of doing business and thus will deliver be thehelloamerica.com tter quality of service” Gerrit-Jan Albers, Service Delivery Manager at RDB Consulting

As a result of these and other factors, the overseas outsourcing and offshoring trend has started to reverse, and organisations are once again looking for local outsource providers to deliver, particularly with regard to mission critical IT services such as database and operating system support. Local providers understand local conditions, needs and ways of doing business, and have a cultural affinity that makes doing business a far smoother process.

Having a local provider also ensures that onsite support can take place for faster response and more effective problem resolution. As much as technology has evolved, a face-to-face presence makes achieving clarity on problems and issues far easier, and these onsite resources can also be involved in projects from the start, from architecture through to support and maintenance, ultimately delivering superior service levels.

                                       

For local outsourcing providers, the best way to ensure customer retention and prevent clients from migrating overseas or offshore is to differentiate services. Pricing is important, but guaranteed uptime, proactive services and effective problem resolution are also vital. For organisations looking at outsourcing services, it pays to do your research. Offshoring and overseas outsourcing may seem like attractive options, particularly in terms of price, but the reality is often that a local provider will deliver better service for a very similar price, if not for less.

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